At Catholic Cemeteries + Crematoria, we are committed to providing high-quality services that meet the diverse needs of our families and stakeholders. Your feedback is invaluable to us, whether it’s a compliment, suggestion, or a complaint. It helps us continually improve our services and recognise the efforts of our dedicated team.
We encourage you to share your experience with us, whether positive or negative. Your feedback helps us maintain the highest standards of service and address any concerns promptly.
You can provide feedback by completing our feedback form below, or by contacting our cemetery or service directly through the details provided further down this page.
If you feel one of our team members has gone above and beyond your expectations, we’d love to hear from you. Your compliments help us recognise and reward our team for their exceptional service.
If the service you received wasn’t up to your expectations, we want to know so we can make the necessary improvements. You can lodge a complaint by using the feedback form below or by contacting the relevant cemetery or service directly through the contact details listed below.
Rookwood Catholic Cemetery
Phone: 1300 114 997
Email: enquiries@catholiccemeteries.com.au
Liverpool Cemetery
Phone: 02 9602 0344
Email: info@liverpoolcemetery.com.au
Kemps Creek Memorial Park (including Sydney Crematorium)
Phone: 02 9826 2273
Email: admin@kempscreekcemetery.com.au
North Rocks Cemetery
Phone: 1300 114 997
Email: enquiries@catholiccemeteries.com.au
Macarthur Memorial Park
Phone: 1300 086 689
Email: info@mmpark.com.au
Grief Care
Phone: 02 9646 6908
Email: team@griefcare.com.au
We will acknowledge receipt of your feedback or complaint within five (5) days.
Your feedback will be thoroughly reviewed, and if it requires further action, it will be escalated to the appropriate department.
For complaints, we aim to resolve the issue as quickly as possible, typically within 30 days. If a resolution takes longer, we will keep you informed throughout the process.
If you are not satisfied with our response to your complaint, you can request a review by contacting the person you have been engaging with and requesting a review. Your request will be escalated internally for review and response.
If you remain dissatisfied with the way we have managed your complaint, you are entitled to pursue an external complaint management process. Depending on the nature of your complaint, the following options are available:
Consumer Law Matters
Contact NSW Fair Trading at www.fairtrading.nsw.gov.au.
Cemetery Management
Contact Cemeteries & Crematoria NSW at www.cemeteries.nsw.gov.au.
Service Delivery and Fair Treatment
Contact the NSW Ombudsman at www.ombo.nsw.gov.au.
Criminal Offence
Contact the NSW Police at www.police.nsw.gov.au.
We use all feedback as a tool for continuous improvement, helping us enhance our services and meet the needs of the communities we serve.
Thank you for helping us serve you better.
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