PUBLIC HEALTH NOTICE
FUNERAL ATTENDANCE RESTRICTIONS AND MANDATORY MASK WEARING EFFECTIVE FROM 3rd JANUARY 2021
Due to the increasing number of Covid cases, the NSW government has reintroduced a maximum limit on the number of attendees attending a funeral service and implemented mandatory mask-wearing.
As of 3 January 2021, funeral services will have a maximum limit of 100 attendees, and mandatory mask-wearing will be required in all places of public worship.
This limit does not affect funeral services held within our chapels and lounges, which are currently restricted to a maximum capacity based on the social distancing measure of four-square-metres per person.
Masks will be required to be worn by anyone attending a service held in any of our on-site chapels.
We take this opportunity to remind you that guests attending events at any of our sites will be required to use their mobile phone to check-in using our QR Code which is on prominent display at our offices, chapels and condolence lounge facilities.
Under these changes, the maximum indoor capacity for our chapels/lounges are listed below:
Rookwood Catholic Cemetery
- Mary, Mother of Mercy Chapel – Maximum Capacity 45 (Live streaming of services available)
- Sacred Heart Chapel – Maximum Capacity 28
- Mary, Mother of Mercy Condolence Room – Maximum Capacity 36
- Reflection Chapel – Maximum Capacity 39
- Waratah Lounge – Maximum Capacity 21
- Mount Carmel Mausoleum – Maximum Capacity 30
Kemps Creek Memorial Park
- The Pavilion – Maximum Capacity 35
These numbers exclude the funeral director, priest/celebrant and essential staff.
MANDATORY DIGITAL ATTENDEE CHECK-IN FOR FUNERALS FROM 23 NOVEMBER 2020
The NSW government has announced that from Monday, 23 November 2020, the recording of customer information by using digital means eg. QR codes, will be mandatory in NSW for funerals, memorial services and after service functions.
Guests attending these events at any of our sites will be required to use their mobile phone to check in using our QR Code which is on prominent display at our offices, chapels and condolence lounge facilities.
Attendees without a mobile phone will be asked to record their contact details on a attendance register provided at the event by either the funeral director or cemetery.
In order to avoid unnecessary delays at the time of service, we would kindly ask Funeral Directors and families to inform attendees in advance of this check in requirement.
All Catholic Cemeteries + Crematoria locations have been registered as COVID safe.
Reduced face to face contact
Our reception areas at all sites will be closed from Wednesday 26 March 2020 and access provided to our offices by appointment only. Attendees at appointments will be restricted to a maximum of two people per family.
Our phone and online channels remain fully operational to assist you with any enquiry. Please contact us to discuss how we can best work with you.
Please note that as of midnight Thursday 27 March 2020, NSW Police will introduce on the spot fines for corporations and individuals that do not comply with social distancing directives including those associated with funerals.
Please contact our offices to make an appointment.
- Rookwood Catholic Office 02 9649 6423
- Liverpool Office 02 9602 0344
- Kemps Creek Office 02 9826 2273
We appreciate this is a challenging time for everyone, and we thank you for your understanding as we continue to adapt our services to these changes.
Cemetery Events Cancelled
With the outbreak of COVID-19, the Monthly Masses and the annual Mother’s Day Mass scheduled for 9 May, 2020 across all cemetery locations have been cancelled until further notice.
The health and safety of our team members and the communities we serve come first.
We will continue to keep you updated through our website and Facebook.
Additional Precautionary Measures
Catholic Cemeteries + Crematoria (CCC) is closely monitoring all available information provided by the Department of Health and the World Health Organisation (WHO) to develop strategies to prioritise the safety of our customers and employees.
Catholic Cemeteries + Crematoria (CCC) will take all necessary and reasonable steps to mitigate against the risk of transmission of infection within our cemeteries and facilities. Furthermore, we have an active line of communication with all staff to adhere to local health guidelines and self-quarantine requirements including seeking medical advice, respiratory hygiene and arrangements for remote working.
In order to enhance our high standards of hygiene and cleanliness across all our sites, we are introducing a number of additional precautionary measures to reduce the risk of infection and keep everyone safe. These include:
> Hard surface cleansing in the chapels after each service
> Deep clean of chapels and other facilities on a daily basis
> Ensure hand sanitiser is available to customers
> Staff issued with additional PPE where required
> Minimise person to person contact within our service environment
> Familiarise all staff around hygiene practices and COVID-19
Please do not hesitate to contact our offices if you have any additional questions.
Rookwood Catholic – 1300 114 997
Liverpool – (02) 9602 0344
Kemps Creek – (02) 9826 2273
Sydney Olympic Park Head Office – (02) 8713 5700
For existing bookings and new appointments
If you have recently (within 14 days) returned from China, Iran, Italy or South Korea or have been exposed to a confirmed or suspected COVID-19 patient, contact us and we will re-book or book your appointment.
If you are reading this out of hours, please leave your details and we will contact you as soon as possible.